Ojosha.com is an online store maintained by Belo Nordic Oy, Markunkuja 6B, 00370 Helsinki, Finland, business ID 3015383-3 (“Belo Nordic” or “us”).
These Terms & Conditions apply to the customer’s (“Customer” or “you”) use of the Ojosha.com website (the “Service”) and to all orders placed through the Service.
You must accept these Terms & Conditions in order to create an account or to place an order through the Service. By accepting these Terms & Conditions, you agree to be bound by them in their entirety.
Orders are subject to the Terms & Conditions in force at the time of the order available at Ojosha.com. Belo Nordic Oy reserves the right to update the Terms & Conditions without prior notice. The Customer will be informed of the update by email or when the Customer logs in to their account at Ojosha.com (registered customers) and/or the next time the Customer purchases products through the Service.
For clarity, these Terms & Conditions do not in any way limit a consumer’ rights under the mandatory provisions of the Finnish Consumer Protection Act.
For information on how we process the personal data that our website visitors and online store users, such as you, share with us or which we collect automatically when you use our website or online store, please read our Privacy Policy.
If you have any questions or complaints, please contact us through the contact form or by email to info@ojosha.com
The agreement between Belo Nordic Oy and the Customer is deemed concluded when Belo Nordic Oy has confirmed the Customer’s order placed through the Service, and the Customer has received an order confirmation from Belo Nordic Oy by email. The Customer has the right to cancel the order until it has received the order confirmation, in which case Belo Nordic Oy shall return all payments made by the Customer or its credit card company in connection with the order.
Placing an order through the Service does not require registration.
Children under 15 years old are not permitted to place orders without the consent of a guardian. Belo Nordic Oy retains the right to refrain from selling products to children under 18 years old.
Belo Nordic Oy may reject the Customer’s order, cancel the agreement or change the terms thereof, if the Customer has provided an incorrect identity number or other erroneous information.
The product’s price is the price indicated in the Service at the time of order. Delivery costs determined by the chosen delivery method will be added to the product’s price at the checkout. For International orders, please note that the price does not include any duty or tax fees that you may incur in your country. You may be required to pay duty, VAT, or customs charges on your purchase.
The estimated delivery time is indicated in the order confirmation, at the checkout and/or on the respective site of the product in the Service. The typical delivery time in domestic deliveries is 3–5 business days. It is understood that delays may occur depending on postal services, inventory and other reasons. Where the products are delivered abroad, the delivery time may be longer. [For international deliveries, please see the typical delivery times and available destinations here].
In the event a product is temporarily out of stock, it cannot be replaced by another product or delivered as subsequent delivery. In such an event Belo Nordic Oy will refund the product’s price to the Customer automatically.
Belo Nordic Oy is not liable to compensate the Customer or to fulfil its delivery obligation if the products are no longer available or in case of errors in the Service (e.g. errors in product descriptions), erroneous prices or information regarding the stock situation. Belo Nordic Oy is entitled to correct any such errors and to change or update any information in the Service at any time. Belo Nordic Oy has the right to cancel an order in case the price indicated at the online store clearly differs from the market price due to a pricing error.
We offer both domestic and international delivery. For deliveries abroad, please see the list of available countries here.
Belo Nordic Oy reserves the right to change the method of delivery after the confirmation of the order. The customer will not be charged for any additional costs due to changes in the method of delivery.
Where the package is to be collected from a certain point of delivery, the Customer must collect it within the time period specified in the notice of arrival. If the package is not collected, Belo Nordic Oy has the right to charge the Customer for direct costs incurred from the handling of the uncollected package.
Upon collection of the delivery, please check the condition of the package for possible damages. In case the package has been damaged during the transportation by the transport company, please report the damage immediately at the point of collection. After making the damage report, remember to contact us to agree on a new delivery.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
https://www.paytrail.com/en/consumer/information-about-paying
All promotional discounts and special offers at Ojosha.com are subject to special terms and conditions available from time to time at the campaign information page at Ojosha.com or social media such as Instagram or Facebook.
All promotional discounts and special offers are valid for a limited time. Belo Nordic Oy reserves the right, at any time in its discretion, to cancel any promotional discount or special offer before its expiry.
Promotional discounts and special offers may be limited to specific products featured at Ojosha.com. Eligible products are subject to change in Belo Nordic’s sole discretion.
Promotional discounts may be redeemed only once, and only one promotional discount may be redeemed per order. Promotional discounts must be redeemed before the order is confirmed and cannot be applied to the purchase after Belo Nordic has sent the order confirmation.
Promotional discounts are non-transferable, not for resale, and not redeemable for cash.
Belo Nordic Oy is not responsible for delays or damages caused by an event of force majeure, meaning an unforeseeable event or change in circumstances that is beyond Belo Nordic Oy reasonable control, such as delays caused by the actions of a logistics operator. Belo Nordic Oy will inform the Customer of the force majeure event without undue delay.
Belo Nordic Oy retains all rights to the information and materials displayed in the Service. Copying materials (text, pictures, prices etc.) from the Service without permission is not allowed. The materials are intended only for the purposes of reviewing Ojosha’s products and making a purchase decision. In particular the information displayed or any images in the Service cannot be collected to be used in other (online) service or otherwise.
The Service may include links to websites maintained by third parties. Belo Nordic Oy is not responsible for the contents of such websites.
Linking to pages other than the main page of the Service is allowed only on Belo Nordic’s Oy prior consent.
All disagreements and disputes shall primarily be resolved through negotiations. In case a disagreement arising from the contract cannot be resolved through negotiations between the parties, the Customer may take the issue to the Finnish Consumer Disputes Board (http://www.kuluttajariita.fi) or a similar dispute resolution body, where applicable.
Check for your local dispute resolution body online. You may also use the Online Dispute Resolution platform available at http://ec.europa.eu/odr.